Frequently Asked Questions
Everything you need to know about shopping with Lace & Lush.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate collections from various designers, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Yes, Lace & Lush ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery address.
How should I care for my lace garments?
To preserve the delicate nature of our fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.